Phone: (289) 633-3335
Email: sales@qualitycedarproducts.ca
Last updated: 1/9/2026

​

This Shipping Policy explains how Quality Cedar Products handles order fulfillment, delivery, and pickup.

Business days are Monday to Friday, excluding statutory holidays.

​

1) Order Confirmation and Handling Time

Because many of our products are quote-based and may be cut-to-size or staged for pickup/delivery, orders are considered confirmed when:

• a quote is approved, and

• payment terms (as applicable) are satisfied.

Handling/processing times vary by product availability, cutting requirements, and order volume. When applicable, we will provide an estimated ready date and/or delivery window at the time of quoting or order confirmation.

 

2) Shipping and Delivery Options

Depending on product type, order size, and destination, we may offer one or more of the following:

• Local delivery (within [service area / radius])

• Carrier shipment (freight/LTL or parcel, as appropriate)

• Customer pickup (see Section 6)

Availability of delivery methods may vary by product dimensions (including over-length lumber), weight, and access requirements.

 

3) Shipping Costs and Fees

Shipping/delivery fees depend on product dimensions, weight, distance, and delivery method. As a result:

• Shipping costs are typically provided by quote and confirmed before fulfillment.

• Where applicable, shipping may include additional fees such as fuel surcharges, residential delivery, appointment delivery, tailgate service, limited-access delivery, or re-delivery charges.

If a minimum order value, minimum delivery charge, or delivery zone limits apply, these will be communicated at quoting or order confirmation and should be reflected consistently in any platform shipping settings used for listings. 

Re-delivery, re-routing, and return-to-yard fees may apply where address or access details are incorrect or incomplete (see Section 9).

 

4) Estimated Transit Times

Delivery timeframes vary based on destination, carrier service levels, and product readiness. When we provide estimated delivery windows, they are estimates only and may be affected by:

• carrier delays,

• weather, road conditions, or seasonal constraints,

• high demand periods, and

• access or appointment limitations.

 

5) Delivery Requirements and Customer Responsibilities

Delivery location: Unless otherwise agreed in writing, deliveries are made to a single drop location (typically curbside/driveway) that is reasonably accessible for the delivery vehicle.

The customer is responsible for ensuring:

• safe and legal access for the delivery vehicle (clear route, adequate turning radius, no overhead obstructions),

• someone is available if an appointment, signature, or unloading assistance is required, and

• appropriate equipment is available if needed (e.g., forklift for large loads), unless arranged otherwise.

If delivery cannot be completed due to access issues, incorrect address information, or customer unavailability, additional fees may apply for re-delivery or return-to-yard handling.

 

6) Pickup Policy (If Applicable)

If customer pickup is selected:

• we will confirm when the order is ready for pickup,

• pickup timing may require an appointment depending on workload, and

• customers should verify vehicle/trailer suitability and load securement capability.

Orders may be held for 10 business days after being marked ready; extended storage or restocking may apply depending on product type and storage constraints.

 

7) Inspection at Delivery / Claim Reporting

Customers must inspect deliveries as soon as reasonably possible.

If your order arrives damaged, defective, or incorrect, contact us within 3 business days of delivery or pickup. We may require:

• photos of the product and packaging (if applicable),

• the invoice/receipt number, and

• a brief description of the issue.

 

8) Risk of Loss and Title

Unless otherwise required by law, the customer assumes responsibility for the product after:

• delivery is completed to the agreed drop location, or

• The order is picked up by the customer or the customer’s carrier.

 

9) Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, contact phone number, and any access instructions or appointment requirements. Quality Cedar Products is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.

If an order is returned, re-routed, or requires re-delivery due to address issues, additional shipping, handling, and/or re-delivery fees may apply.

Where shipments are tendered to a third-party carrier, carrier delivery confirmation (including scan or proof of delivery where available) will be treated as evidence of delivery to the address provided.

 

10) Questions

For shipping, delivery, or pickup questions, contact:
Quality Cedar Products — (289) 633-3335

​

​